Document Load Error using the SAP Documents or AsInt Inspection App

Users are receiving the below "An exception has occurred.  Please contact SAP support for further investigation" when trying to add a Document to SAP master data using the SAP Documents App within the SAP IAM (Intelligent Asset Management) suite.

This appears to be when a document is larger than 1 MB is being loaded.

• Related Articles

• Get Document(s) Assigned to Checklist

  Please note this is an undocumented SAP API call and therefore it is not supported by SAP.  To mitigate any issues, please test with each SAP release of the SAP Asset Strategy and Performance Management (ASPM). Overview Technical Context This article ...

• Using the Browser to gather Support Information

  The following steps show how to access an error you are receiving for support purposes.   Sometimes the error message is generic, this will show the detailed API (Application Programming Interface), payload, and error message.  Please provide the ...

• GET Inspection (Activity) Workorder/Notification

  Overview The AsInt Inspection (Activity) App allows users to associate Work Orders and Notifications against the Inspection event.  This article describes how a 3rd party API call can retrieve the Work Order and Notification GUIDs persisted against ...

• Knowledge Base: Quick Fix Guide for SAP ASPM - Asset Strategy Development (ASD) Bundle Errors

  The information below outlines steps to resolve common issues faced by SAP ASPM users, including "Failed to Update," "Failed to Calculate," and "429 Too Many Requests" errors. Step 1: Basic Troubleshooting: 1.0 Initially in case of "Failed to Update" ...

• Create and view your SAP Cloud ID

  Your SAP ID is much like your apple cloud ID or google account.  It's something you own and manage with regards to passwords, emails, ID, etc.. To onboard a user, the first step is to create a new SAP User ID. Navigate the following website and sign ...