If you're encountering issues or have questions that need assistance, submitting a support ticket is the fastest way to get help from the ASINT support team. The ASINT support portal allows you to easily reach out for support and track your requests. Here's a step-by-step guide on how to submit a ticket on the ASINT support portal.

Step 1: Access the Support Portal

To get started, navigate to the ASINT support portal by visiting the following URL:
https://support.asint.net/portal/en/newticket

Once you open the page, you’ll be directed to the "Create a New Ticket" page where you can submit your support request.

Step 2: Sign In or Create an Account

To submit a ticket, you need to sign in with your credentials. If you already have an account, click the "Sign In" button at the top of the page and enter your login details.

If you don’t have an account yet, you will need to create one by clicking the "Sign Up" option, where you will be asked to provide necessary details like your email address and a password post verification on your email address.

Signing in allows you to track your ticket’s progress and manage previous inquiries.

Step 3: Fill in the Ticket Form

Once logged in, you'll be directed to the "Submit a Ticket" form. Here’s how to complete the form:

1. Select a Product

Choose the category that best fits the issue you're experiencing. Categories includes as depicted in screenshot below:

Selecting the appropriate category ensures that your request is directed to the right team for a quicker response.

2. Provide a Subject

Enter a concise and descriptive subject for your ticket. For example:

• "Unable to log in to my account"
• "Error occurring on an Assessment"

A clear subject helps the support team understand the issue at a glance.

3. Describe Your Issue

In the "Description" field, provide a detailed explanation of the issue you're facing. Be sure to include:

• The steps leading to the issue (if applicable)
• Error messages or screenshots (if available)
• Any troubleshooting steps you've already tried

The more information you provide, the quicker the support team will be able to assist you.

4. Attach Files

If you have any screenshots, logs, or other files that might help the support team understand your issue better, click the "Attach Files" button and upload them. This is especially helpful for technical issues where a visual reference can clarify the problem.

5. Priority Level & Ticket Classification (Optional)

If the portal provides an option to specify the priority level of your issue, select the appropriate level based on its urgency and a classification type Question, Problem, Feature or Others. Common options may include:

Selecting the correct priority ensures that urgent issues are addressed faster.

Step 4: Submit Your Ticket

Once you've completed the form and attached any relevant files, double-check your information for accuracy. After confirming that everything is correct, click the "Submit" button to send your ticket to the support team.

Step 5: Confirmation and Tracking

After submitting your ticket, you’ll receive a confirmation email containing your ticket reference number. You can use this reference number to track the progress of your request through the portal.

If you are logged into the portal, you can always view the status of your ticket by going to the "Activity" section.

Step 6: Response from the Support Team

The ASINT support team will review your ticket and get back to you via email. Depending on the complexity of your issue, the response time may vary, but they will aim to resolve your issue as quickly as possible.

If you need to provide additional information or respond to their queries, you can do so through the ticket portal or by replying to the email.

Tips for a Smooth Support Experience:

• Provide detailed information: The more context you provide, the faster the support team can resolve your issue.
• Check for existing solutions: Before submitting a ticket, take a moment to explore any FAQs or Knowledge Base articles that might address your issue.
• Monitor your email: Keep an eye on your inbox for responses from the support team.

By following these steps, you'll be able to submit a support ticket quickly and efficiently, ensuring you get the help you need in a timely manner.