Knowledge Base: Quick Fix Guide for SAP ASPM - Asset Strategy Development (ASD) Bundle Errors

Knowledge Base: Quick Fix Guide for SAP ASPM - Asset Strategy Development (ASD) Bundle Errors

The information below outlines steps to resolve common issues faced by SAP ASPM users, including "Failed to Update," "Failed to Calculate," and "429 Too Many Requests" errors.

Step 1: Basic Troubleshooting:

1.0 Initially in case of "Failed to Update" & "Failed to Calculate":
  • Ensure sheet values adhere to industry standards.
  • Verify that all necessary and mandatory values, as per the template and for calculation purposes, are correctly entered and thoroughly checked via the API logbook.

1.1 Change the Browser

  • If the error occurs in one browser (e.g., Chrome), try using another (e.g., Edge or Firefox).
  • Ensure your browser is updated to the latest version.

1.2 Use Private or Incognito Mode

  • Open your browser in private or incognito mode to bypass cached data.
    • Chrome: Press Ctrl + Shift + N
    • Edge: Press Ctrl + Shift + N
    • Firefox: Press Ctrl + Shift + P

1.3 Switch Network

  • Try switching from Wi-Fi to LAN for a stable connection.
  • If possible, connect to a different organization network to rule out local network issues.

1.4 Restart Your Machine

  • Reboot your system to clear temporary glitches.

Step 2: Advanced Steps: Capturing Network Trace

2.1 Open Developer Tools

  1. Open the browser where the issue occurs.
  2. Right-click anywhere on the page and select Inspect, or press:
    • Chrome/Edge: Ctrl + Shift + I
    • Firefox: Ctrl + Shift + I

Screenshot Example:


2.2 Go to the Network Tab

  1. In the Developer Tools window, navigate to the Network tab.
  2. Ensure the page is being monitored for network activity.

Screenshot Example:

2.3 Reproduce the Issue

  1. Perform the action that caused the error (e.g., clicking Calculate or Save).
  2. Look for the API request(s) in the Network tab.


2.4 Identify the Error

  1. Select the request that failed (marked in red).
  2. Right click and under the Payload or Response section, check for the specific error code or message and copy as object under payload and response (normal copy) and paste both of them in a notepad file separately and share with us over support channel.

Screenshot Example:








 

Step 3: Collect and Share Information

  • Note the following details:
    • Error message and code (e.g., "429 Too Many Requests").
    • Timestamp of the issue.
    • Steps taken before encountering the error.
  • Share the network trace or a screenshot of the failed API request with us over support email.

Notes

1.    Ensure your IT team has access to any additional firewall settings or server logs if required.

2.   Following the steps above, the AsInt Development team will be able to further investigate the issue, delving into the technical details.

3.   Persistent errors may require escalation to the SAP ASPM support team for server-side troubleshooting.


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